Refund policy

Return, Exchange & Cancellation Policy

At Car-O-Bar, we aim to provide premium-quality products and a seamless shopping experience. To protect the interests of both our customers and the brand, all returns and exchanges are subject to the terms below.

1. 7-Day Return & Exchange

Customers may request a return or exchange within 7 days from the date of delivery.

Requests raised after 7 days of delivery will not be eligible for return or exchange.

A return/exchange request must be raised only through the Return/Exchange option available in your account on our website. Requests through email, phone calls, WhatsApp, Facebook, Instagram or any other channel will not be considered valid return/exchange requests.

2. Product Eligibility

For a return or exchange to be accepted, the product must:

• Be completely unused and unworn.
• Be in its original, undamaged condition.
• Be returned with all original packaging, boxes, tags, accessories, manuals and other components supplied with the product.
• Not show any signs of usage, washing, alteration, scratches, stains, breakage, damage or mishandling.
• Be securely packed to prevent damage during return transit.

The brand reserves the right to reject a return or exchange if the product does not meet the above conditions.

3. Products We Cannot Accept for Return/Exchange

We’re unable to accept returns or exchanges for:

• Used, altered, damaged or incomplete products.
• Customized or personalised products.
• Products damaged due to misuse or improper handling.
• Products returned after 7 days of delivery.
• Products returned without their original packaging or accessories.

3. Quality Check

All returned products are subject to a quality check (QC) at our warehouse.

A return/exchange will be approved only after the product is received and successfully passes our QC.

If the product is found to be used, damaged, incomplete, altered, or not in the condition in which it was originally dispatched, the return/exchange may be rejected and the product may be sent back to the customer.

In such cases, no refund or exchange will be processed.

The final decision regarding product condition and eligibility shall be made after warehouse inspection based on the applicable return conditions.

4. Return Shipping Charges

Return shipping charges will be borne by the customer for all returns, regardless of the reason for the return

Where the product is found to be defective, damaged in transit, or incorrectly shipped due to an error attributable to the brand, the brand will review the case and provide an appropriate resolution.

5. Damaged or Tampered Package

If the outer packaging appears damaged, open, tampered with or severely mishandled at the time of delivery, the customer is advised to refuse delivery and immediately notify us with the Order ID and relevant photographs/videos.

If a damaged package is accepted, the customer must report the issue within 24 hours of delivery along with clear photographs/videos of the outer packaging, shipping label and product.

Claims reported after this period may not be accepted.

6. Damaged / Defective / Incorrect Product

If you receive a damaged, defective or incorrect product, please raise a return/exchange request through your account within 24 hours of delivery.

Clear photographs and/or an unboxing video may be required for verification.

The brand may request additional information, photographs or videos before approving the claim.

After verification, the brand may, at its discretion and depending on availability, provide a replacement, exchange, repair or other appropriate resolution.

 

6. Processing Timeline & Quality Check

All return and exchange requests are subject to processing and cannot be processed on a next-day basis.

The returned product must first be received at our warehouse and successfully pass our quality check (QC). The return or exchange will be processed only after the QC is completed.

Please allow up to 7 days for the return or exchange request to be processed after the product is received at our warehouse.

For approved returns, the eligible refund will be initiated after the QC and processing are completed. The time taken for the refund to reflect may vary depending on the bank or payment provider.

7. Refund Processing

Once the returned product reaches our warehouse, it will undergo QC.

The QC and return processing may take approximately 5–7 working days from receipt of the product.

Once the return is approved, the eligible refund will be initiated within the applicable processing period.

The actual time taken for the amount to reflect in the customer's account may vary depending on the payment gateway, bank or financial institution.

For COD orders, refunds will be processed only through the refund method supported by the brand.

8. Credit Note

Where a refund cannot be processed due to applicable circumstances, payment method limitations, or other reasons communicated by the brand, the eligible amount may be issued as a credit note, wherever applicable.

If a customer fails to return an approved return shipment within the prescribed return window, the brand may, at its discretion, offer a credit note instead of a monetary refund.

9. Exchange Policy

An exchange request must be raised within 7 days of delivery through the website.

The replacement will be dispatched only after the original product is received and successfully passes QC.

Once approved, the replacement product will generally be dispatched within 5–7 working days, subject to product availability.

Exchange for a Higher-Priced Product

If the customer wishes to exchange the product for a higher-priced product, the customer will receive credit equivalent to the eligible value of the returned product and will be required to pay the difference before the replacement order is processed.

Exchange for a Lower-Priced Product

If the customer chooses a lower-priced product, the eligible balance amount will be issued as a credit note, subject to the applicable terms.

Discounts, promotional offers or additional price reductions will not apply to exchange orders unless specifically approved by the brand.

10. Non-Returnable / Non-Exchangeable Products

The following products are not eligible for return or exchange:

1. Products that have been used, worn, washed, altered or damaged.
2. Products showing scratches, stains, breakage, marks or other signs of usage.
3. Products returned without original packaging, accessories or components.
4. Customized, personalised or made-to-order products.
5. Products returned after 7 days from delivery.
6. Products damaged due to improper handling, storage, installation or use by the customer.
7. Products damaged after delivery due to circumstances not attributable to the brand.
8. Products where the customer is unable to provide the required information/evidence for a damage, defect or incorrect-product claim, where such evidence is reasonably required.

11. Return Handover & Proof

At the time of handing over the return shipment to the courier partner, customers are strongly advised to obtain and retain the return pickup receipt, tracking details or confirmation message.

The customer should retain this proof until the return and refund/exchange process is completed.

The brand shall not be responsible for a return shipment handed over by the customer without appropriate proof of pickup where the shipment subsequently cannot be traced.

12. No Return/Exchange on Returned or Exchanged Products

A product received as a replacement/exchange against a previous order cannot be returned or exchanged again, except where required under applicable law or where the product is found to be defective/damaged due to an issue attributable to the brand.

13. Cancellation Policy

Orders may be cancelled within 24 hours of order placement, provided the order has not already been processed or dispatched.

If the order has already been dispatched, cancellation may not be possible. In such cases, the customer may refuse delivery at the doorstep, wherever feasible.

For a refused shipment, the refund process will begin only after the product is received back at our warehouse and the applicable verification is completed.

If an order is cancelled before shipment, the eligible amount will be refunded through the original payment method, subject to applicable processing timelines.

14. Return Abuse & Fraud Prevention

To protect the integrity of our return policy, the brand reserves the right to limit, reject, suspend or cancel return/exchange requests or restrict future purchases where there is evidence or reasonable suspicion of:

• Repeated or excessive returns.
• Product switching or return of a different product.
• Missing components or accessories.
• Intentional damage or misuse.
• False, misleading or fraudulent claims.
• Tampering with products or packaging.
• Any attempt to misuse the return/exchange policy.

Any such decision will be based on the available order, product, courier and QC records.

15. Packaging & Transit Responsibility

Customers must ensure that the product is packed securely in its original packaging or suitable protective packaging before handing it over to the return courier.

Any damage caused due to inadequate customer packaging during return transit may result in rejection of the return/exchange request.

16. Important Note

Raising a return or exchange request does not automatically guarantee approval.

Every request is subject to the applicable eligibility criteria, product availability, verification and warehouse QC.

The brand reserves the right to determine eligibility based on the condition of the product received and the circumstances of the request, subject always to applicable consumer protection laws and regulations.

By placing an order on our website, the customer acknowledges and agrees to the above Return, Exchange and Cancellation Policy.

For any questions regarding an existing order, please contact our customer support team with your Order ID.

By placing an order with Car-O-Bar, you agree to the terms of this Return, Exchange & Cancellation Policy.

Thank you for choosing Car-O-Bar. We’re always happy to help!